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Aptela (http://www.aptela.com/) has unveiled an enhanced business VoIP service with features including sophisticated call controls, call tree scheduling, and enhanced conferencing. The call controls feature provides business users with a Web-based method to seamlessly switch calls, transfer calls to another number, record calls, or place calls on hold. For sales and customer support teams, call controls provide monitoring capabilities that allow managers to view employee status and monitor calls.
Aptela's call tree scheduling functions allow businesses to build and assign multiple call trees that route calls depending on criteria such as day of the week or time of day. Call tree scheduling also has the ability to factor in vacations, holidays, and other specific circumstances such as preset priority ring orders. Utilizing the Web-based interface, users may manually initiate a call tree via the Internet. Additionally, Aptela's enhanced conferencing enables users to manage conference calls via a desktop call control panel.
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