Does TrainingCenter support languages other than English      
Yes. In addition to English, TrainingCenter supports French, German, Spanish, Korean, Japanese, Simplified Chinese and Traditional Chinese. Enhanced Recorded Sessions option using TrainingCenter On-Demand integration is English only.
 
What factors affect the performance of online training sessions      
Performance depends on both the Internet itself and the WebEx service. We constantly monitor service and network performance, and continually enhance its infrastructure to keep web conference services highly available and reliable.
 
How can I test training session performance      
The Trace Route utility on your computer can help you to determine where problems are occurring between your computer and the WebEx server. On Windows, open a DOS prompt or a Command prompt window, then type:
 
What is the difference between Document Sharing and Application Sharing      
Document Sharing uses a print driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Training Manager content viewer. This image is much like a printed document or fax-it can not be edited. This image requires relatively little bandwidth and thus works well at slower connection speeds.
 
Do all session attendees need the file or application that I want to share      
No. Only the presenter in the training session must have the file or application on their computer. Other attendees in the session do not need to have the file or application on their computers. If you have attendees on a slow bandwidth connection, you may also encourage those attendees to cache course material prior to the session. You can make this material available as course material in UCF format when scheduling the session.
 
Can I share more than one document or presentation at a time      
Yes. You can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because Training Manager automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees.
 
What happens if people in a web training session have displays with different sizes or resolutions      
In a TrainingCenter session, all of the attendees' views automatically display the training session content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow your mouse pointer. Thus, you should always keep the mouse pointer near the content under discussion. For best results, you should set your monitor to 800 x 600 pixels because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel.
 
How can I prevent uninvited attendees from joining my web training session      
To prevent uninvited attendees from joining your session: Specify a password for your training session. Your training service automatically includes the password for your training session in an invitation email message to each invited attendee. Schedule an unlisted training session. On the Schedule Training Session page you can select Unlisted to prevent your training session from appearing in the list of sessions or on the training session calendar. Only attendees who have the meeting number can join the session. Restrict access to your training session. Once all invited attendees have joined the training session you can choose Restrict Access on the Session menu to prevent others from joining the training session. Expel any uninvited attendee from your training session. To expel uninvited guests, choose Expel on the Participant menu.
 
Why don’t email notifications show the training session time in the attendee’s time zone?      
In email notifications, training session times automatically appear in your time zone. You can change your time zone on the Preferences page. Although your training service cannot determine each attendee's time zone and adjust it automatically for each email notification, attendees can easily view training session times in their time zones on your training service web site by selecting a different time zone on the Preferences page.
 
Choosing a Good Conference Call Provider      
As communication needs become more critical, the conference call becomes a solution. Yet, conferences quickly lose their value if not done properly though. It becomes essential to find providers who will offer good service at low prices. The process can be very confusing though, and anyone should benefit greatly from a few simple tips.
 
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