How can I improve the performance of my SupportCenter sessions      
How can I improve the performance of my SupportCenter sessions?Some of the factors that affect performance are the following: the speed of your computer's connection to the Internet the performance of your Internet service provider performance of firewall and proxy servers, if your computer is behind a company firewall Although you may have a high-speed connection to the Internet, there can often be congestion or packet loss on the Internet. You usually can't do much about such problems, other than to inform your network administrator or Internet service provider. Congestion is often transient and resolves itself over time. However, you should report serious, persistent problems.
 
What factors affect the performance of online support sessions      
What factors affect the performance of online support sessions?Performance depends on both the Internet itself and the WebEx service. WebEx constantly monitors service and network performance and continually enhances its infrastructure to keep web conference srvices highly available and reliable. Some of the factors that affect performance are the following: the speed of your computer's connection to the Internet. the performance of your Internet service provider . overall Internet traffic on your routed connection to the WebEx server. performance of firewall and proxy servers, if your computer is behind a company firewall.
 
How can I test support session performance      
How can I test support session performance?The Trace Route utility on your computer can help you to determine where problems are occurring between your computer and the WebEx server. On Windows, open a DOS prompt or a Command prompt window, then type: tracert your_site_URL where your_site_URL is the address for your meeting service Web site. Ensure that you include a space after tracert When running Trace Route, your computer sends packets of information across your connection to measure the amount of time it takes to for the packets to reach the meeting server. Ideally, packets should take between 1-60 ms to reach the server. If packets take between 60-100 ms to reach the server, your connection is slow and may be noticeable in a meeting. Times longer than 100 ms are likely to seem unacceptably slow. If you continue to experience poor performance, consult your network administrator.
 
What's the best way to ensure auditing compliance      
What's the best way to ensure auditing compliance? To ensure auditing compliance, Site Administrators can: Place disclaimer text on the SupportCenter pre-session form. Enable the option in the Site Administration website to automatically record all support sessions. Review the event log to see CSR actions during support sessions.
 
What is the best way to gather diagnostic system information from customer computers?"      
What is the best way to gather diagnostic system information from customer computers?"From the CSR console, select the option to collect cusotmer system information. You can then save the information and upload it to your ticket management system. This way, system information gather by first level CSRs is automatically available to second and third level CSRs.
 
How does EventCenter differ from other InterCall Centers services      
How does EventCenter differ from other InterCall Centers services? Provides comprehensive enrollment and email options that you can customize. Supports program management so that you can group events by partners and products. Does not allow attendees to remotely control shared applications, Web browsers or desktops. Allows hosts to generate reports before and after events. Allows hosts to track where attendees are coming from and their lead scores.
 
What are public, private and unlisted events?      
When scheduling an event, you can specify the event to be public, private or unlisted. Public event—appears on the Upcoming Events page and the Recorded Events page, if the event host makes the recording public. On the Upcoming Events page, an Enroll button appears for the event until the host starts the event. Private event—appears on the Upcoming Events page and the Recorded Events page, if the event host makes the recording public. On the Upcoming Events page, the text Private appears instead of an Enroll button. Once the time is within 15 minutes of the event's scheduled starting time, and the host starts the event, a Join button appears. Unlisted event—does not appear on the Upcoming Events page. However, it appears on the Recorded Events page if the event host makes the recording public.
 
How do I customize the email messages for event invitees, enrollees and attendees?      
How do I customize the email messages for event invitees, enrollees and attendees?When scheduling an event, you can customize any of the email messages that EventCenter sends to event invitees, enrollees and attendees. First, on the Schedule an Event page, select the check box for the email messages that you want to send: Enrollment Pending Enrollment Approved Enrollment Rejected Reminder Thank You for Attending Absentee Follow-up Next, click the link for the email message to open the Edit Email Message window. When customizing the content of an email message, you can use several variables, which EventCenter automatically replaces with information about the event when sending the message. For example, you can use the variable %Topic%, which EventCenter automatically replaces with the event name specified on the Schedule an Event page. You can also restore an email template by clicking the Restore to Default button. Please note that invitation emails will not be sent automatically to invited panelists and invitees.
 
Can I record events      
Can I record events?Yes, you an record your events or have InterCall record them for you (additional charges apply). You can then publish recorded events on your EventCenter website so that others can play them.
 
What do I need to host an Mshow      
What do I need to host an Mshow?Minimum requirements for hosting an Mshow are: Hardware and Operating System PC with Microsoft® Windows 95,98, ME, 2000, NT 4.0 or XP 64 MB of RAM (128 MB of RAM recommended) Monitor set to 800 x 600 pixels or greater Internet Browser Netscape Navigator 4.0 or greater Netscape Communicator 4.0 or greater Microsoft Internet Explorer 4.0 or greater (Internet Explorer 5.0 recommended) Netscape 6.0 or higher is not supported at this time Internet Connection 56 K or higher for shows not using Application Sharing/Application Control, Web Tour and/or Annotation (Corporate LAN environment recommended) For shows using Application Sharing/Application Control, Web Tour and/or Annotation, the bandwidth requirements increase based on the types and number of applications selected to display to participants Audio Capability A separate telephone line for the audio conference
 
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