Frequently Asked Questions
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How do I access Management Pages?
To access your Management Pages, refer to your welcome email containing your account information or click the URL located on your home screen in InterCall Web Meeting.
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There are two ways to invite participants:
Before the meeting – If Outlook integration is enabled, click New Meeting in Outlook. An Outlook meeting* invitation displays.
Before or during the meeting – On the File menu, click Send Email Invitation. Your default email program displays. Your email invitation is pre-populated with the meeting login information, and participants join your meeting by clicking the link.
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To create a new event using the Event Creation Wizard:
Click My Events.
Click Create New Event.
Enter the event information. To navigate through the screens, click Back and Next.
Click Finish to review your event details.
Click Save to save the event without scheduling or click Schedule & Save to schedule your event. Emails will be sent to your invitees if you schedule and save your event.
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You can invite people to an event by entering individual information for each invitee, choosing invitees who were invited to a past event, importing invitee information from a .csv file or choosing invitees from an established contact list.
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Billing codes are numbers you assign to meetings that enable you to track expenses in order to charge a conferencing fee back to a client or an internal group. Once this feature is active, you are prompted when starting a meeting to enter a billing code or choose a previously used billing code from the menu in the billing code dialog box. If there is not a billing code associated with your meeting, click Cancel when the billing code dialog appears.
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Passcodes are four- to nine-digit codes that provide an additional layer of security for your meeting. In your profile, from the Security tab, select Prompt me to set a new passcode for every meeting. Participants joining a meeting secured by a passcode must enter the passcode before they can join.
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To start your meeting, double-click the InterCall Web Meeting desktop icon. From your InterCall Web Meeting home screen, click Start a Meeting. You are prompted to select or enter a phone number. You will be called at this phone number to start the phone portion of the meeting.
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To start a Scheduled meeting:
Click View Schedule from your Management Pages.
Click Start Now next to the event you want to start.
Click Start Event or Start Event in Practice Mode. Practice mode enables you to start your event without allowing participants to enter.
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How do I start a meeting using Reservationless-Plus?
If integration with Reservationless-Plus is enabled, when you start the web portion of the meeting, you will be prompted to enter your number and select your country of origin and select the audio option for participants (Phone Only, Audio Broadcast Only or Phone and Audio Broadcast).
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What if I do not have a web camera?
If you do not have a web camera, you can participate in a meeting and see other participants' video, but you are not able to send live video.
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